Get help with our early access research program
Research Phase Support: We provide comprehensive support during our early access program. Your questions help us improve both the platform and our support processes.
General questions and technical support
support@purrfectstays.org
Response within 24 hours
Data protection and legal questions
privacy@purrfectstays.org
Response within 48 hours
Partnerships and cattery owner questions
business@purrfectstays.org
Response within 24 hours
AI assistant for immediate help
Available 24/7 on platform
Instant responses
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Our early access program allows you to participate in shaping the future Purrfect Stays platform. You provide feedback on features, pricing models, and user experience while securing founding member benefits for the commercial launch.
Beta testing begins 2026 for early access members, with full commercial launch targeted for 2026. Your research participation helps determine exact timing and feature priorities.
Yes! Early access participation is completely free. You help us build the platform and secure founding member benefits without any cost or commitment.
You can withdraw from the research program at any time. We will delete your personal data upon request, though anonymized insights may remain in our research. Your early access benefits are preserved if you choose to re-engage before launch.
As an early access research participant, you receive specialized support designed around platform development and community building.
Connect with other early access members and share feedback through our community channels.
Early access members receive priority response times and direct access to the development team.
Research phase support available with extended hours to accommodate global early access members.
For urgent technical issues or security concerns during the research phase
Platform downtime, data loss, or critical functionality issues
urgent@purrfectstays.org
Response within 2 hours
Data breaches, security vulnerabilities, or privacy issues
security@purrfectstays.org
Response within 1 hour
Monday - Friday
9:00 AM - 6:00 PM EST
Monday - Sunday
Extended hours for global members
24/7 monitoring
Urgent issues only
Note: Response times may vary during research phase development sprints. We always acknowledge receipt within 4 hours and provide status updates for complex issues.